IPHI Background:
With a focus on Virginia, Maryland and the District of Columbia, the Institute for Public Health Innovation (IPHI) builds partnerships across sectors and cultivates innovative solutions to improve health and well-being for all people and communities, particularly those most affected by health inequities. IPHI has emerged as one of the region’s leading partners working on the development, coordination, and evaluation of community health worker (CHW) initiatives. IPHI has trained over 500 CHWs since 2011, has created dozens of CHW jobs, and is one of the region’s most consistent CHW employers. IPHI currently has numerous programs and partnerships through which CHWs conduct outreach and health education and directly support people to effectively utilize preventive care and community-based support services.

Position Title: Community Health Worker – Accountable Healthy Communities (AHC)

Position Available: 4 full-time positions in Richmond, VA. Employment is contingent upon funding.

Program Overview:
The Richmond Accountable Health Community (AHC) is a multi-year demonstration and research program funded by the U.S. Centers for Medicare & Medicaid Services (CMS). The Richmond AHC is one of 32 sites funded by CMS nationally. Recognizing that health is influenced by a person’s social and physical environment, this program aims to improve the health outcomes of Medicaid and Medicare beneficiaries by addressing their health-related social needs. Through the AHC, trained navigators (community health workers) will work with high-risk beneficiaries to connect them to community resources related to housing instability, food insecurity, utility needs, interpersonal violence, and transportation needs. Each year, thousands of beneficiaries in Richmond City and Hanover, Henrico, and Chesterfield counties will receive support from a community health worker (CHW).

Job Summary:
CHWs are trained community members who use their knowledge of the community to help clients (beneficiaries) navigate the healthcare and social service system. In the AHC program, the CHW’s primary goal will be to help Medicaid and Medicare beneficiaries improve their health by connecting them to community resources. They will work with each beneficiary to develop an action plan and support them in meeting the goals outlined in their action plan.

Reports to: The IPHI Resource Advisor/Program Manager

Primary Roles and Responsibilities:
• Conduct an interview with Medicaid and Medicare beneficiaries.
• Provide referrals to the appropriate community resources.
• Support beneficiaries in reaching their goals related to housing instability, food insecurity, utility needs, interpersonal violence, and transportation needs.
• Ensure that families are connected to a Primary Care Physician (PCP).
• Comply with all program protocols, including those regarding confidentiality of client information.
• Participate in all staff and program meetings, required events, and mandatory training.
• Keep supervisor informed of all problems, challenges, and conflicts related to the job.
• Perform other duties as assigned.
Required Qualifications:
• Commitment: Passion for working to improve the health and quality of life of people.
• Knowledge:
o Demonstrated knowledge of connecting clients with resources.
o Knowledge of regional community resources.
• Experience:
o Familiarity with issues that put people at risk for poorer health is preferred, such as housing instability, food insecurity, utility needs, interpersonal violence, and transportation needs.
o Experience conducting client intake and assessment.
• Skills:
o Organizational and time management skills.
o Service coordination skills, including the ability to identify and appropriately refer clients to community resources.
o Strong cross-cultural and interpersonal communication skills to work effectively with beneficiaries, program staff and partner agencies.
o Basic computer skills required.
o Ability to maintain client records and information in an accurate, timely and confidential manner.

• Personal qualities:
o Energy, compassion, and sound practical judgment.
o Commitment and passion to serving their community.
o Ability to work both independently during periods of less supervision and effectively in a busy environment.
o Resourcefulness will be required to assist families.

Education Required:
A high school diploma or GED is required for this position. Exceptions may be granted to otherwise qualified candidates when a commitment to complete a GED within a certain time is made in conjunction with acceptance of employment.

Additional Requirements:
Employment is expected to start in July 2018. Finalists for this position must complete an intensive training in June. Candidates will be compensated for their time while participating in training. More information will be provided during the interview process.

Employees may be required to conduct outreach and support beneficiaries outside of traditional work hours, such as evenings.

Bilingual candidates are encouraged to apply.

Salary and Benefits:
Salary is contingent upon available funding and is commensurate with experience and qualifications. The starting salary for these full-time positions is approximately $30,000. IPHI offers a competitive benefits package with annual leave, health/dental/vision insurance and retirement contributions (403(b)) for full-time employees.

Job Location:
CHWs will be employed by the Institute for Public Health Innovation (www.institutephi.org) located in Richmond, VA.

Travel:
Almost daily travel within the program jurisdiction (Richmond City, Hanover, Henrico, and Chesterfield Counties) is required for this position.

HOW TO APPLY:
To apply for this position, please follow these instructions to upload a resume and cover letter to:
http://www.institutephi.org/careers/chw01-2018. Please use the following naming convention:
Last Name, First Name-Resume
Last Name, First Name-Cover

No phone calls, please.

The Institute for Public Health Innovation values a diverse, respectful, and collaborative work environment. We establish and maintain trustful relationships with all staff, contractors, funders, partners, and communities. We believe that hard work, a focus on quality, and a passion for the public’s health are required to improve the well-being of individuals, families, and communities. IPHI looks to all staff and contractors to contribute to the effective implementation of programmatic activities.