Position Description

Community Health Worker – AmeriHealth DC

Posted September 9, 2019

 

The Institute for Public Health Innovation (IPHI) develops multi-sector partnerships and innovative solutions to improve the public’s health and well-being across Maryland, Virginia and the District of Columbia.  IPHI’s work strengthens health systems and policy, enhances conditions that promote health, and builds community capacity to ensure equitable health opportunities for all.

IPHI is a recognized leader in the development of the community health worker (CHW) workforce and the design, implementation and evaluation of CHW-based public health services across the region.  As trusted members of the communities in which they work, CHWs serve as the liaisons between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. CHWs also build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support, and advocacy.

IPHI has a contract with AmeriHealth Caritas DC to enhance AmeriHealth’s existing outreach programs. Through this contract, IPHI seeks to train, hire, and support one or more CHWs for AmeriHealth Caritas DC’s Community Outreach Services.

Position Title:  Community Health Worker(s) to be placed at AmeriHealth Caritas DC

Positions Available: One or more full-time (40 hours/week) positions. Continued availability of positions is contingent upon funding.  Funding is initially through December 31, 2019 but may be extended.

Position Summary: Under the supervision of the Community Outreach Services Team Supervisor, the Community Health Worker (CHW) engages with AmeriHealth Caritas DC members in person, over the phone and through other mediums as appropriate to: communicate key care management, benefit administration and health promotion messages; help them get answers to their care management and post treatment questions; and help them address environmental factors and social determinants that may be impacting their health. The CHW may also be called upon to engage members in their home, in the community or at other suitable locations to collect key biometric information such as blood pressure, blood sugar, weight, waist circumference and other non-invasive health measures and then communicate this information back to their PCP or Nurse Care Manager. The CHW will also support and work on health promotion programs including but not limited to health fairs, community events and targeted outreach and/or care management programs.

This position will also include a significant education opportunity for newly hired CHWs. We expect that all hired community health workers will benefit from a core 80-hour CHW training at the beginning of employment to prepare them for their positions, as well as ongoing continuing education and training to help them succeed in their work.

Reports to:  Community Health Workers will work with the support and supervision of the Supervisor Community Outreach Services at AmeriHealth Caritas DC.

Primary Responsibilities:

  • Engages members at their home or in a care setting, such as a hospital room or emergency room, to help him or her arrange transportation home, fill prescriptions, schedule follow-up appointments and obtain answers to questions related to next steps after being discharged from the hospital or emergency room.
  • Follows up with members at their residence to communicate information from their care manager, assists them in understanding their care plan and also collects and documents relevant information about their home environment and other identifiable social determinants that may potentially be impacting their health.
  • Meets members at their residence, provider offices, and other community locations to inform them about gaps in care, pending eligibility expiration, upcoming programs and other key messages related to their benefits and/or Medicaid status.
  • Engages members in their home, in the community or at other suitable locations to collect key biometric information such as blood pressure, blood sugar, weight, waist circumference and other non-invasive health measures and then communicate this information back to their PCP or Nurse Care Manager
  • Observes members general physical and mental state and documents findings as appropriate.
  • Together with case managers and clinical staff, supports members in case management through the early part of their care so they participate fully, become educated and advocate for themselves.
  • Provides personalized assistance and encouragement to members to help them seek appropriate medical care and counseling
  • Contacts members by phone (voice and text) as appropriate to communicate key messages and to help them schedule appointments with their PCP and other providers.
  • Sends letters and other information to members as follow-up messaging for successful and attempted home visits and/or phone calls.
  • Presents AmeriHealth Caritas DC benefits to members and explains how to access them in both group and one-on-one settings.
  • Educates and assists members on how to recertify for their Medicaid benefits and how to enroll with a managed care program via the enrollment broker process.
  • Educates members on the benefits of establishing both a primary care medical and dental home.
  • Collaborates with provider staff to develop strategies that will help establish the provider’s practice as primary medical home for their assigned members.
  • Leverages company resources to help members and providers resolve benefit administration issues, confirm member eligibility and appointments, and schedule members for appointments.
  • Maintains and follows proper protocol for documenting member encounters, activity logs, and other back office responsibilities in an accurate and timely manner.
  • Participates in special projects as assigned.
  • Adheres to both IPHI and AmeriHealth Caritas DC organizational policies and procedures.
  • Supports and carries out the Amerihealth Caritas DC Mission & Values.
  • Other duties as assigned and appropriate for the position.

Required Qualifications:

  • Commitment: Passion for the mission to improve the health and quality of life of DC residents.
  • Knowledge: Must have demonstrated knowledge of social service resources in the District of Columbia, along with an interest and ability to expand knowledge through training. Ability to assess clients for needs related to treatment education and prevention. Broad knowledge about the community, specific health issues and health and social service systems.
  • Experience: Must demonstrate experience with community outreach. Experience with issues that put people at risk for poorer health is also highly helpful, such as homelessness, incarceration, domestic violence, and/or substance abuse
  • Skills: Strong verbal and written communication skills including excellent listening skills. Strong counseling and relationship building skills, and a demonstrated ability to conduct sensitive, empathetic interviews and conversations that highly respect the dignity and diversity of clients. Ability to engage staff and clients in a supportive and empowering way. Ability to help manage conflict. Ability to maintain client records and information in an accurate, timely and confidential manner. Scheduling, planning and follow-up skills. Ability to interface effectively with a diverse population. Ability to identify and access resources. Strong organizational and time management skills. Basic computer skills required.
  • Personal qualities: Personal qualities including energy, intelligence, self-motivated, detail-oriented, diplomacy, sound practical judgment, the ability to work independently during periods of less supervision; the ability to work effectively in a busy environment; and the interpersonal skills to work effectively in partnership with other program staff and others in the agency. Ability to work independently and with teams. Resourcefulness will be required to assist clients, as well as good judgment and decision making.

Education Required:

  • Required: High school diploma or GED equivalent
  • Preferred:  Home Health Aide and/or Direct Service Professional Certificate, Associate’s degree in Business Administration

Experience:

  • Two to five years of health care, social work, human service experience or equivalent.
  • Knowledge of the healthcare industry and marketplace (preferred)
  • Knowledge about and experience in the assigned community, specific health issues and health and social service systems (preferred).

 Licenses, Registrations or Certifications:

  • Home Health Aide and/or Direct Service Professional Certificate or equivalent (preferred but not required)
  • Current driver’s license (preferred but not required)

Additional Requirements: Employment is expected to begin as soon as possible. Candidates must be available to participate in intensive trainings on the front-end of employment. More information will be provided during the interview process.

Salary and Benefits:  Salary is contingent upon available funding, and is commensurate with experience and qualifications. The starting salary for this full-time position is expected to fall in the range of $35,000 –

$38,000. IPHI offers a competitive benefit package with annual leave, health/dental/vision insurance and retirement contributions (403(b)) for full-time employees.

ADA Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Clear speech and good hearing for effective communication.
  • Physically and mentally capable of performing all duties outlined in the job description.
  • Must be able to lift a maximum of 50 pounds to transport literature and other health promotion material.

Job Location: Community health workers will be employed by the Institute for Public Health Innovation (www.institutephi.org). The position requires the employee to work at AmeriHealth Caritas DC in the District of Columbia.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Potential Hazards:  Walking to member’s doors and to other locations around the community.

Travel: Regular travel within the DC area is required for this position.

How to Apply: To apply for this position, submit a cover letter and resume via email to hr@institutephi.org. Please put “CHW Application – AmeriHealth DC” in the subject line of the email. Applications may also be hand-delivered or mailed to: AmeriHealth DC CHW Position Announcement, c/o Institute for Public Health Innovation, 1301 Connecticut Avenue NW, 2nd Floor, Washington DC 20036. Applications will be accepted on a rolling basis until the position is filled.

 

The Institute for Public Health Innovation values a diverse, respectful, and collaborative work environment. We establish and maintain trustful relationships with all staff, contractors, funders, partners, and communities. We believe that hard work, a focus on quality, and a passion for the public’s health are required to improve the well-being of individuals, families, and communities. IPHI looks to all staff and contractors to contribute to the effective implementation of programmatic activities.