With a focus on the District of Columbia, Maryland, and Virginia, the Institute for Public Health Innovation (IPHI) builds partnerships across sectors and cultivates innovative solutions to improve health and well-being for all people and communities, particularly those most affected by health inequities. Our work strengthens service systems and public policy; enhances the environments and conditions in which people live, age, work, learn, and play; and builds organizational and community capacity to sustain progress. IPHI is one of the region’s leading partners working on the integration of community-based public health and primary care and the development, coordination, and evaluation of community health worker (CHW) initiatives. IPHI currently operates various programs across the region that include dozens of CHWs who directly support people to utilize medical care and support services effectively and improve their health and quality of life.
Community Health Worker
One full-time (40 hours/week) community health worker (CHW) will work at the George Washington University Hospital, at the Medical Faculty Associates Heart Failure Clinic, and in the community supporting patients with chronic heart failure. Scope of position could be expanded to include other health conditions at a future date. Continued availability of the position is contingent upon funding.
Care Transitions Project, George Washington University Hospital
The CHW will be employed by the Institute for Public Health Innovation (IPHI), and will be based primarily at GWU Medical Faculty Associates (MFA) Heart Failure Clinic.
In 2013, IPHI embarked on a joint venture with GWU Hospital and the MFA outpatient clinic to employ community health workers to address the needs of patients with chronic heart failure by helping them manage their complex care needs that require care across settings. The aim is to engage trained community health workers, integrated as part of the Heart Failure Care Transitions Team to work to maximize patient care and minimize readmissions at George Washington University Hospital. CHWs provide patients with the tools and support that promote knowledge and self-management of their condition to better prepare them for their transition as they move from hospital to home. The CHWs work in close coordination with members of the clinical care team through the hospital and the MFA Heart Failure Clinic.
Community health workers benefit from significant ongoing training and education opportunities to help them succeed in their positions.
The CHW will be trained in basic heart failure treatment and deployed at discharge with supervision by the heart failure physicians and a nurse practitioner. CHWs work closely with newly discharged patients for 30 to 60 days to support their transition to home and continued heart failure self-management care and follow-up outpatient treatment at the Medical Faculty Associates George Washington Heart Failure Clinic.
The CHW works with the support and supervision of the George Washington Medical Faculty Associates Heart Failure Nurse (RN,MS).
The following are primary roles and responsibilities of the Community Health Worker:
• Complete employee orientation and all mandatory program trainings to guarantee appropriate competency in program requirements.
• Meet eligible patients prior to discharge and communicate by phone or in person over a 30 day follow up period. Frequency of follow up will be determined in consultation with the heart failure medical team.
• Work to build the trust and confidence of patients.
• Provide accurate information to patients about heart failure, the benefits and challenges of heart failure care and treatment, and available services and how to access them.
• Assist patients by phone and home visits after discharge with understanding their disease, obtaining medications and a weight scale, following discharge instructions (e.g. weight based diuretic use, low salt diet), making and keeping medical appointments, and navigating medical insurance needs.
• Together with clinical staff, support patients throughout the early part of their care so they participate fully, become educated, and can advocate for themselves.
• Help patients to develop confidence about their participation in heart failure self-management;
• Assist eligible patients with registering, training, and follow up of the use of the cell phone health monitoring system.
• Assist patients in identifying services to address other aspects of their life that may create barriers to effective health care, such as mental health and substance abuse treatment, domestic violence services, housing programs, and education and employment services.
• Monitor patient progress and report to the MFA Heart Failure Nurse and/or cardiologists.
• Submit clear and accurate data collection forms for all work performed.
• Comply with all program protocols, including those regarding confidentiality of client information.
• Participate in all staff and program meetings, site visits with funders, required network events, and mandatory trainings.
• Keep resource advisor informed of all problems, challenges and conflicts related to job.
• Perform other relevant duties as assigned.
• Commitment: Passion for the mission of the GW Heart Failure Program, including a strong commitment to working to improve the health and quality of life of people living with heart failure.
• Knowledge: Must have an interest and ability to expand knowledge through training. Knowledge of DC community resources/services is important, particularly in Wards 4-8. Ability to assess clients for needs related to treatment education, risk reduction and prevention.
• Experience: Must demonstrate some experience with issues related to chronic health conditions. Experience with issues that put people at risk for poorer health is also highly helpful; such is homelessness, incarceration, domestic violence, and/or substance abuse.
• Skills: Strong communication skills are essential. Demonstrated ability to conduct sensitive, empathetic interviews and conversations that highly respect the dignity and diversity of patients. Ability to engage staff and patients in a supportive and empowering way. Ability to help manage conflict. Ability to maintain patient records and information in an accurate, timely and confidential manner. Basic computer skills required.
• Personal qualities: Personal qualities including energy, intelligence, diplomacy, sound practical judgment, the ability to work independently during periods of less supervision; the ability to work effectively in a busy office; and the interpersonal skills to work effectively in partnership with other program staff and others in the agency. Resourcefulness will be required to assist patients, as well as good judgment and decision making.
• Candidates who have completed or are in the process of completing community health worker training are preferred.
• A high school diploma or GED is required for this position.
Employment is expected to begin as soon as possible. More information about training requirements will be provided during the interview process. Employees may occasionally be required to conduct outreach and support outside of traditional work hours, such as evenings.
Salary and Benefits:
Salary is contingent upon available funding, and is commensurate with experience and qualifications. The starting salary for this full-time position is expected to fall in the range of $33,000 – $42,000
IPHI offers a competitive benefit package with annual leave, health/dental/vision insurance and retirement contributions (403(b)) for full-time employees.
Position requires the employee to work on-site at GWU Medical Faculty Associates and GWU Hospital, with frequent travel throughout the DC community. IPHI’s DC office is located at (1301 Connecticut Avenue, NW, Suite 200/501, Washington, DC, 20036).
Almost daily travel within DC is required for this position.
The Institute for Public Health Innovation values a diverse, respectful, and collaborative work environment. We establish and maintain trustful relationships with all staff, contractors, funders, partners, and communities. We believe that hard work, a focus on quality, and a passion for the public’s health are required to improve the well-being of individuals, families, and communities. IPHI looks to all staff and contractors to contribute to the effective implementation of programmatic activities.
HOW TO APPLY:
To apply for this position, please upload your resume and cover letter at the top of this page.
Please use the following naming convention:
Last Name, First Name- Resume
Last Name, First name – Cover Letter
Resumes and cover letters received by May 11, 2018 will receive immediate review.