Position Description

Community Health Worker

Posted September 20, 2019

The Institute for Public Health Innovation (IPHI) develops multi-sector partnerships and innovative solutions to improve the public’s health and well-being across Maryland, Virginia, and the District of Columbia.  Our work strengthens health systems and policy, enhances conditions that promote health, and builds community capacity to ensure equitable health opportunities for all. IPHI has emerged as one of the region’s leading partners working on the development, coordination, and evaluation of community health worker (CHW) initiatives. IPHI has trained over 500 CHWs since 2011, has created dozens of CHW jobs, and is one of the region’s most consistent CHW employers. IPHI currently has numerous programs and partnerships through which CHWs conduct outreach and health education and directly support people to effectively utilize preventive care and community-based support services.

Position Title: Community Health Worker – Prince George’s County Health Connect

Position Available: Full-time (40 hours/ week) position in Prince George’s County, Maryland. Employment is contingent upon funding.

Reports to: IPHI Program Manager

Job Summary: The community health worker, certified as an insurance navigator, will use their unique position as a trained community member to provide trust-based information about health insurance coverage to county residents, assist consumers with access to primary care and other community resources, and provide education to insurance beneficiaries on how to use their coverage.

Primary Roles and Responsibilities:

  • Follow up with enrollees residing in communities with limited access to primary care to assist with identifying and connecting consumers to primary care providers.
  • Provide education on appropriate use of health insurance coverage.
  • Promote prevention and wellness activities.
  • Develop an understanding of, and relationships with local community organizations that offer services to help clients with social needs that may serve as barriers to care.
  • Provide referrals to relevant community resources.
  • Comply with all program protocols, including those regarding confidentiality of client information.
  • Participate in monthly PGC Health Connect learning collaborative meetings.
  • Provide additional capacity for outreach and enrollment events in peak months of September through March.
  • Keep supervisor informed of all problems, challenges, and conflicts related to the job.
  • Perform other duties as assigned.


  • Knowledge:
    • Knowledge of Prince George’s County resources, particularly safety net resources.
  • Experience and Interests:
    • Previous position or volunteer work conducting ACA outreach and enrollment activities in Prince George’s County preferred.
    • Experience supporting clients who have Maryland Medicaid coverage is preferred.
  • Skills:
    • Organizational and time management skills.
    • Service coordination skills, including the ability to identify and appropriately refer clients to community resources.
    • Strong cross-cultural and interpersonal communication skills to work effectively with beneficiaries, program staff and partner agencies.
    • Certification as a navigator preferred.
    • Basic computer skills required.
    • Spanish/English bilingual required.
  • Personal qualities:
    • Energy, compassion, and sound practical judgment.
    • Ability to work independently during periods of less supervision.
    • Resourcefulness will be required to assist individuals.

Education Requirements: A high school diploma or GED is required for this position. Exceptions may be granted with otherwise qualified candidates when a commitment to complete a GED within a certain time period is made in conjunction with acceptance of employment.

Salary and Benefits: Salary is contingent upon available funding and is commensurate with experience and qualifications. The starting salary for this full-time position is approximately $40,000. IPHI offers a competitive benefits package with vacation and sick leave, health/dental/vision insurance, 403 (b) retirement contributions, and disability insurance for full-time employees.

Job Location: The community health worker will be employed by the Institute for Public Health Innovation (www.institutephi.org) which has an office located in Largo, Maryland. The CHW may work out of different community sites periodically to effectively support clients.

Travel: The community health worker will be required to travel to throughout Prince George’s County, Maryland to connect to community-based organizations and for participation in outreach and enrollment events. Almost daily travel within Prince George’s County, Maryland is required for this position and thus a valid driver’s license and access to a reliable vehicle are required.

Additional Requirements: Employment is expected to begin in as soon as possible. Employees may occasionally be required to conduct outreach and support outside of traditional work hours, such as weekends, particularly during open enrollment, which is November 1, 2019 and December 15, 2019.

To apply for this position, follow these instructions to upload a resume and cover letter to: http:www.institutephi.org/careers/CHWPGCounty. Please use the following naming convention when saving your resume and cover letter: Last Name, First Name-Resume and Last Name, First Name-Cover. Applications are due by September 30, 2019. No phone calls, please.

The Institute for Public Health Innovation values a diverse, respectful, and collaborative work environment. We establish and maintain trustful relationships with all staff, contractors, funders, partners, and communities. We believe that hard work, a focus on quality, teamwork and a passion for the public’s health are required to contribute effectively to our mission.